FAQ

EVERYTHING YOU NEED TO KNOW

We believe in keeping things simple, clear, and honest.
If you still have questions, contact us at support@extremeathlete.com.au — we aim to respond within 24 hours (business days).

🏋️ PRODUCTS & USAGE

Q: Are your products suitable for beginners?

Yes. Our products are designed for all fitness levels — from beginners to advanced athletes. Whether you're starting out or training seriously, our equipment supports your progress.

Q: Can I use your products at home?

Absolutely. Most of our equipment is specifically selected for home workouts, small spaces, and convenience, while still being suitable for gym use.

Q: Are your products durable?

Yes. We focus on quality, performance, and durability. Our products are built to handle regular training and repeated use.

Q: Do you provide instructions or guidance?

Many of our products include basic usage guidance. However, we recommend using proper technique and, if needed, seeking professional fitness advice.

⚠️ SAFETY & TRAINING

Q: Is it safe to use your fitness equipment?

All fitness equipment should be used carefully.

We strongly recommend:

  • Using proper form and technique
  • Starting at an appropriate level
  • Consulting a professional if unsure

Extreme Athlete is not responsible for injuries caused by improper use.

📦 SHIPPING

Q: How long does shipping take?

Processing Time: 1–3 business days

Australia:

  • Standard Shipping: 8–15 business days
  • Express Shipping: 3–7 business days

International:

  • 10–25 business days

Q: Do you offer free shipping?

Yes — we offer free standard shipping Australia-wide.

Q: Will I receive tracking?

Yes. Once your order is dispatched, you’ll receive a tracking link via email.

🔁 RETURNS & REFUNDS

Q: What if my product is faulty or damaged?

If your item arrives damaged, faulty, or incorrect, contact us within 30 days for a replacement or refund.

Q: Do you accept returns for change of mind?

No. We currently do not accept returns for change of mind, to keep our prices competitive and reduce unnecessary waste.

Q: How long do refunds take?

Refunds are processed within 3 business days after the returned item is received and inspected.

💳 ORDERS & PAYMENTS

Q: What payment methods do you accept?

We accept secure payments via:

  • Credit/Debit Cards
  • PayPal
  • Other trusted payment providers available at checkout

Q: Can I cancel my order?

Orders can only be cancelled before they are processed and shipped. Contact us as soon as possible if you need assistance.

🌏 GENERAL

Q: Do you ship internationally?

Yes — we ship worldwide. Shipping costs and times vary depending on your location.

Q: How can I contact you?

📧 Email: support@extremeathlete.com.au
⏰ Hours: Monday–Friday, 9 AM – 5 PM (AEST)

💪 OUR COMMITMENT TO YOU

  • Reliable, quality-tested fitness gear
  • Fast Australia-wide shipping
  • Secure checkout
  • Responsive customer support
  • Clear, fair policies

STILL HAVE QUESTIONS?

We’re here to help.

Reach out anytime and our team will make sure you get the support you need.

EXTREME ATHLETE

Train smarter. Shop with confidence.