YOUR SATISFACTION, GUARANTEED

At Extreme Athlete, we stand behind the quality of our fitness gear. If something isn’t right, we’ll make it right — quickly, fairly, and without hassle.

✅ 30-DAY RETURN GUARANTEE

If your item arrives:

  • Damaged
  • Faulty
  • Incorrect

You can contact us within 30 days of delivery for a replacement or full refund.

We want you to shop with confidence knowing you’re fully covered.

❌ CHANGE OF MIND

To keep our prices competitive and reduce unnecessary waste, we currently do not accept returns for change of mind.

Please choose carefully before purchasing.

📦 ELIGIBILITY FOR RETURNS

We’ll approve your return or refund if:

  • The product is faulty or defective
  • The item arrived damaged
  • You received the wrong product
  • The product does not perform as reasonably expected

⚠️ NOT ELIGIBLE FOR RETURNS

We are unable to accept returns if:

  • The item has been damaged due to misuse or improper handling
  • The product shows excessive wear after use
  • The request is made after 30 days of delivery

🔄 HOW TO REQUEST A RETURN

1️⃣ Contact Us

Email our support team within 30 days of delivery with:

  • Your order number
  • A description of the issue
  • Photos or videos (if applicable)

2️⃣ Approval

Our team will review your request and provide return instructions if approved.

3️⃣ Resolution Options

Once approved, you can choose:

  • Full refund to your original payment method
  • Replacement item (shipped as priority)
  • Store credit for future purchases

⏱ REFUND PROCESSING TIME

Refunds are processed within 3 business days after we receive and inspect the returned item.

🇦🇺 YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our policy is in addition to your rights under the Australian Consumer Law.

You are entitled to a replacement or refund if a product:

  • Is faulty or unsafe
  • Is not as described
  • Does not perform as expected

💬 WE’RE HERE TO HELP

Our goal is to make your experience smooth and stress-free.

If you have any issues, questions, or concerns, our support team is ready to assist you quickly and professionally.

EXTREME ATHLETE

Train with confidence. Shop with confidence.